Omnichannel
Efficient support made reachable to all users
Versatile
Operational, technical, and user-based services inclusion
Personalized
Perfectly tailored support services for your business needs
100+
Support Agents
24/7
Live Assistance
30+
Lingual Support
Facts and Figures
Game aggregation in numbers
iGaming Customer Support Services Package
Built-in tools and systems for excellent customer support service experience across all areas
Ticketing & Help Desk Tool
Utilize a single help desk and ticketing system for efficient iGaming and sportsbook customer support that unitarily supports multiple communication channels such as website support window, chat system, emails, etc.
Centralize, assign, and track all customer queries on the ticketing system to streamline workflows, automate routing tickets to authorized agents, and thus deliver excellent user collaboration.
What Comes Within Customer Services for iGaming?
Exploit feature-packed customer service and operational services for your platform for iGaming
01
Globalized Assistance
Utilize high-quality player as well as technical assistance for sportsbook, online casino, and complete iGaming platform performance. Optimize user experience using geo-locally tailored customer services, region-specific guidance on queries, and multilingual communication aids.
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24/7 technical quality assurance
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Geo-local and region-based support
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Multilingual user-agent communication
02
Overall Risks Management
Proactively detect unauthorized transactions, prevent chargebacks, adhere to gaming guidelines, etc., for comprehensive security and frauds management on the sportsbook and online casino platform.
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Responsible gaming and regulatory support
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Support for bonus abuse, account takeover, etc.
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Round-the-clock security analysis and assurance
03
Instance Response Aids
Eliminate delays in query resolutions and responses and increase customer support efficiency with the AI-powered services and automation tools. Simplify handling of common queries using AI and automation to facilitate human agents to robustly handle complex issues.
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AI-driven payments verification and other aids
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Automated responsible gaming alerts setup
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AI-powered chatbots for common queries
Explore More Services at KodeDice
Get more of excellent solutions and services for iGaming business optimization at KodeDice
What our clients say
1000+
Happy Customers
5 / 5
Rating
“Working with KodeDice has been a fantastic experience. Their casino platform was exactly what we needed—robust, scalable, and tailored to our specific requirements. From managing players to integrating top-notch games, they’ve made everything seamless. I couldn’t be happier with the results.”
John Peterson,
CEO
5 / 5
Rating
“The team was so supportive and made sure everything ran smoothly. I’m so glad we chose them for our project.”
James Hall
CTO & Co-Founder
5 / 5
Rating
“I couldn’t have asked for a better partner than KodeDice. They took our vision and built an incredible casino platform that’s perfect for our needs. Integrating games and payment systems was a breeze, and their team was with us every step of the way.”
Samantha Greene
Co-Founder
5 / 5
Rating
“Amazing team, they've taken over crucial tasks like fraud prevention and compliance, which has freed up so much of our time. Their professionalism and dedication are unmatched, and it’s been a pleasure working with them.”
Mark Rivera
COO
5 / 5
Rating
“Sportsbook platform is so stable and easy to use, and their advanced player segmentation features have really helped us connect with our users. The team was so helpful throughout the process, and I’d recommend them to anyone.”
Emily Roberts
Production Manager
Client Collaborations
We’ve had the privilege of working with some of the most innovative and successful brands.
Frequently Asked Questions
All Services
We take any challenge of the sports world to create your software.
Customer support for sportsbook and online casinos include services like technical assistance, fraud detection and dispute resolution, and even player engagement. This may further include multilingual and geo-local user support, responsible gaming assistance, omnichannel accessibility, and beyond.
As your online casino platform or sportsbook solution would engage players from worldwide at all hours, keeping a 24/7 support service is crucial for:
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Immediate resolution of payment-related problems
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Efficient and quick handling of gaming errors
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Accounts management and related concerns management
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Lastly, to maintain the highest player's trust and confidence.
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Yes, KodeDice’s customer support services are applicable and uniformly manageable across all channels, platforms, and devices.
Artificial Intelligence or AI enhances the overall efficiency of customer support services for iGaming by reducing wait times for query resolution, assist with user verification and authentication such as KYC, handle repetitive tasks, tracking of transactions, and even more.
Yes, KodeDice offers easy outsourcing services for customer support teams. Our classified models of engagement from fixed pricing to time-budget model, or even dedicated hiring assistance lets businesses like yours to get the hands on real-time, quick, and efficient customer support services.
The customer support service costs vary based on multiple factors like level of services required, number of agents involved, features and tech required, support channels, and many more. KodeDice, however, ensures flexible pricing model made perfectly to your casino and sportsbook operational requirements. Feel free to share with us your business details via contact form and get your perfectly tailored pricing for customer support services for iGaming.
Offer Superior Customer Support & Operational Excellence
Take advantage of dedicated customer support team services at KodeDice to harness user experience and query resolution in speed. Let’s discuss more!
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